Overview
KSU Alliances Services Private Limited ("KSU Alliances Services Private Limited," "Company," "we," "us," or "our") is committed to protecting the privacy, confidentiality, integrity, and security of personal information collected and processed in the course of our business operations within the United States.
This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information in compliance with applicable United States privacy laws, including but not limited to:
- California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA)
- Other applicable U.S. state privacy and consumer protection laws
KSU Alliances Services Private Limited does not target, offer services to, or intentionally collect personal data from individuals located in the United Kingdom or European Union. GDPR and UK GDPR do not apply to our operations.
This Privacy Policy applies to personal information processed through our websites, systems, tools, communications, and service delivery activities.
Company Overview & Data Roles
KSU Alliances Services Private Limited provides Virtual Assistant, outsourcing, staffing, and remote operational support services to business clients.
Business Role
- Acts as a Business / Service Provider under U.S. privacy laws for its own purposes
- Acts as a Service Provider / Processor when handling client data under contract
Client Data Ownership
All data processed on behalf of clients remains the exclusive property of the client.
Information We Collect
Identification & Business Contact Information
- Full name
- Business email address
- Phone number
- Company name
- Job title
- Business mailing address
Communication Data
- Contact form submissions
- Emails
- Chat messages
- Support tickets
- Call metadata (where permitted)
Client-Provided Operational Data
Includes:
- Task instructions and workflows
- Business documents
- CRM entries
- Administrative or claims data
- Work logs
(All data remains client-owned.)
Financial & Transactional Data
- Billing details
- Invoices
- Payment confirmations
Technical & Usage Data
- IP address
- Browser type
- Device identifiers
- Operating system
- Access time
- Pages visited
- Referral URLs
Sources of Personal Information
- Individuals directly
- Website technologies
- Clients
- Service providers
- Public sources
Purposes of Collection & Use
- Service delivery
- Customer support
- Billing and contracts
- Security and fraud prevention
- Business operations
- Marketing (B2B only, opt-out available)
Disclosure of Personal Information
Service Providers
- Cloud hosting
- CRM systems
- Communication tools
- Payments
- Security
(All providers are contractually bound.)
Legal Requirements
Data may be disclosed if required by law.
Business Transactions
Data may transfer during mergers/acquisitions with safeguards. We do not sell or share data for advertising.
Data Retention
- Services
- Legal compliance
- Disputes
- Agreements
Client data is deleted or returned after service termination.
Information Security
We follow ISO/IEC 27001-aligned security practices:
- Encryption (TLS/HTTPS)
- Access control
- Multi-factor authentication
- Secure cloud systems
- Employee confidentiality
- Training programs
- Incident response
Data Breach Response
- Investigate and contain incidents
- Assess impact
- Notify clients/authorities
- Apply corrective actions
U.S. State Privacy Rights
California Residents (CCPA / CPRA)
- Know collected data
- Access, correct, delete
- Opt-out (if applicable)
- Limit sensitive data use
- Non-discrimination
Contact: privacy@ualliances.com
Automated Decision-Making
KSU Alliances Services Private Limited does not use automated decision-making with legal impact.
Children’s Privacy
We do not knowingly collect data from individuals under 16.
Third-Party Websites
We are not responsible for third-party privacy practices.
Policy Updates
This Privacy Policy may be updated periodically with revised dates.
Contact Information
KSU Alliances Services Private Limited provides Virtual Assistant, outsourcing, staffing, and remote operational support services.